Craven Equipment collects certain information about you when you use craven-equipment.co.uk.
We collect:
- Your email address and subscription preferences when you contact us
- Your Internet Protocol (IP) address, and any details you've given us (so we know who you are when you order again and to make returns and refunds easier)
- Information on how you use the site, using cookies and page tagging techniques
This data can be viewed by Craven Equipment staff only. We do this so we can:
- Improve the site by monitoring how you use it
- Gather feedback to improve our services
- Respond to any feedback you send us, if you've asked us to
- Send email newsletter to customers who request them
- Allow you to access Craven Equipment services and place orders
Where your data is stored
We store your data on internal servers held at Draganlfly Motorcycles, our brother company. These are password protected.
Keeping your data secure
Sending information over the internet is generally not completely secure, and we can't guarantee the security of your data while it's in transit. Any data you send is at your own risk. We have procedures and security features in place to keep your data secure once we receive it.
Disclosing your information
We will only pass on your personal information if we have a legal obligation to do so. We will never share your information with any other organisation for marketing, market research or commercial purposes, and we do not pass on your details to other websites.
Your rights
You can find out what information we hold about you and ask for a copy free of charge. We will endeavour to supply you with this within 28 days. We only collect information in order to complete orders or work requested by individual customers. If you've signed up for email alerts, you can unsubscribe or change your settings at any time by selecting the 'unsubscribe' link that appears in every email newsletter.
Links to other websites
craven-equipment.co.uk contains links to other websites. This privacy policy applies to craven-equipment.co.uk and doesn't cover other services and transactions that we link to. These services should have their own terms and condition and privacy policies.
Following a link to another website
If you go to another website from this one, read the privacy policy on that website to find out what it does with your information. If you come to craven-equipment.co.uk from another website, we may receive information from the other website. We don't use this data. You should read the privacy policy of the website you came from to find out more about this.
So what does this actually mean?
All this formal sounding stuff means that we will collect only the information required to complete an order, refund or return that you have asked us to complete and store the relevant information for our accounts and tax purposes. We have taken every realistic step to protect your information. We will NEVER share your information (unless we have to by law) as we hate getting emails we never signed up for, or calls from annoying call centers.
Cookies
A cookie is a small file that a website transfers to your device that allows our server to remember specific information about your session. While visiting our website, you may encounter pages that employ cookies to:
- Make it easier to use dynamic site features (such as remember login details)
- Measure how many visitors are using our services so they can be made easier to use and to ensure there's enough capacity to ensure they are responsive.
- Collect data to help us understand how our services are used so we can improve them. You can set your browser to disable cookies, you will still be able to use our website. By using our website you are agreeing to our cookie policy.
Environmental Policy
At Craven we recycle as much of our daily waste as possible. Our packing for orders is either reused, made from recyclable materials (like our Green Jiffy Bags and paper parcel tape) or compostable (like our starch packing 'chips').
We use paper bags for small items where sensible to do so.
We source as much stock from Britain as we can, and the people who do our zing plating, chroming and powder coating are all in East Anglia. We also make a lot in house, cutting our carbon footprint in half.
