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Privacy Policy

Craven Equipment collects certain information about you when you use craven-equipment.co.uk.

 

We collect:

  • Your email address and subscription preferences when you contact us
  • Your Internet Protocol (IP) address, and any details you've given us (so we know who you are when you order again and to make returns and refunds easier)
  • Information on how you use the site, using cookies and page tagging techniques

 

This data can be viewed by Craven Equipment staff only. We do this so we can:

  • Improve the site by monitoring how you use it
  • Gather feedback to improve our services
  • Respond to any feedback you send us, if you've asked us to
  • Send email newsletter to customers who request them
  • Allow you to access Craven Equipment services and place orders

 

Where your data is stored

We store your data on internal servers held at Draganfly Motorcycles, our brother company. These are password protected.

 

Keeping your data secure

Sending information over the internet is generally not completely secure, and we can't guarantee the security of your data while it's in transit. Any data you send is at your own risk. We have procedures and security features in place to keep your data secure once we receive it.

 

Disclosing your information

We will only pass on your personal information if we have a legal obligation to do so. We will never share your information with any other organisation for marketing, market research or commercial purposes, and we do not pass on your details to other websites.

 

Your rights

You can find out what information we hold about you and ask for a copy free of charge. We will endeavour to supply you with this within 28 days. We only collect information in order to complete orders or work requested by individual customers. If you've signed up for email alerts, you can unsubscribe or change your settings at any time by selecting the 'unsubscribe' link that appears in every email newsletter.

 

Links to other websites

craven-equipment.co.uk contains links to other websites. This privacy policy applies to craven-equipment.co.uk and doesn't cover other services and transactions that we link to. These services should have their own terms and condition and privacy policies.

 

Following a link to another website

If you go to another website from this one, read the privacy policy on that website to find out what it does with your information. If you come to craven-equipment.co.uk from another website, we may receive information from the other website. We don't use this data. You should read the privacy policy of the website you came from to find out more about this.

 

So what does this actually mean?

All this formal sounding stuff means that we will collect only the information required to complete an order, refund or return that you have asked us to complete and store the relevant information for our accounts and tax purposes. We have taken every realistic step to protect your information. We will NEVER share your information (unless we have to by law) as we hate getting emails we never signed up for, or calls from annoying call centers.

 

Cookies

A cookies is a small file that a website transfers to your device that allows our server to remember specific information about your session. While visiting our website, you amy encounter pages that employ cookies to:

  • Make it easier to use dynamic site features (such as remember login details)
  • Measure how many visitors are using our services so they can be made easier to use and to ensure there's enough capacity to ensure they are responsive.
  • Collect data to help us understand how our services are used so we can improve them. You can set your browser to disable cookies, you will still be able to use our website. By using our website you are agreeing to our cookie policy.