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FAQs

Will you be closed over Christmas?

Yes we will be closing on the evening of 24th December and reopening on 4th January 2022. Please click here to see Royal Mail's last posting dates.


What fitting kit should I get for my bike?

Visit the search by bike model' section and find your make of machine. If your year and model is listed, click on it for more details.

 

I can't find the right fitting kit/luggage I want, help!

If you can’t find a kit that suits your machine or a particular luggage style you’ve seen, contact us and we’ll try to help - Lauren at This email address is being protected from spambots. You need JavaScript enabled to view it.

 

What luggage can I fit to my bike?

It depends on which bike you have! If you have a tubular luggage rack fitted to your bike already, you can fit any of our topboxes (except the Monte Stella, for scooters only). The fitting kits listed on our site will say if they can fit either topbox, panniers or both. Most panniers will fit most machines, but the Meteor panniers are specially designed for upswept silencers.

 

I’ve already got a luggage rack, will your topboxes fit?

If you have a tubular luggage rack fitted to your bike already, you can fit any of our topboxes (except the Monte Stella, which only fits the curved rear of scooters). All of our topboxes come with omega-shaped clamps to fit to a tubular rack. 

 

Can you make your luggage match the colour of my bike?

Probably! We can colour match hundreds of colours and can even do two-tone options as well as metallics. Ideally we need the RAL code for the colour or a postcard sized sample so we can scan it. Any colour other than black or white has a surcharge.

 

I have some old Craven luggage already, but it needs a spruce up, can you help?

Absolutely. Look at our ‘Fixtures & Fittings’ here to find new locks, hinges, strapping and stickers, as well as extra clamps, nuts and bolts. However, we cannot supply keys to match what you already have as our locks are modern.

 

How much is shipping?

Shipping within the UK is free. Shipping outside the UK varies with the size and weight of your order, and the destination of course! Please call us for an estimate on 01986 891096 or email Lauren at This email address is being protected from spambots. You need JavaScript enabled to view it.

 

How do your monthly payment installments work?

We offer several different payment methods, one of which allows you to pay in three installments. This is not a credit agreement, it does not cost any extra, there is no interest to be charged. We take the first payment the day your order is despatched, usually one-third of the total cost. The second 30 days later, and the third 60 days later. We will use the same credit or debit card each time. This payment method can only be used for orders over £50

 

I’m not sure what my options are, can I just talk to someone?

Of course! Call us on 01986 891096 or email Lauren at This email address is being protected from spambots. You need JavaScript enabled to view it.

 

I have a problem with an order/delivery/fitting, can I get some help?

No problem, our luggage and fittings come with a ten year warranty. Just call us on 01986 891096 or email Lauren at This email address is being protected from spambots. You need JavaScript enabled to view it. We can also offer video assistance via Whatsapp where helpful, please email to arrange a suitable day and time.

 

Where can I find out more about Craven?

We thought you’d never ask! You can read about our history here, join us on facebook or follow us on instagram. We love to share photos of our luggage being used in real life, not just on our shelves, so please tag us or email them over! 

 

How are your luggage boxes made?

Mostly by hand by our Graham, just like they used to be (the ‘by hand’ part, not Graham, he’s not that old!). Most of our equipment is made in Britain. You can read more about our process here, or watch the video on our homepage to see our workshop in action. 

 

Do you sell gift vouchers?

Absolutely! Prices start from just £1, and we often run a special offer in December for Christmas, see here.

 

Can I send you a photo of my bike?

Yes please! If you want advice on fitting or luggage you can email your photo to This email address is being protected from spambots. You need JavaScript enabled to view it.. If you just want to show off on your adventures you can tag us on facebook or instagram!

 

I really want to read your privacy policy and terms and conditions, where are they?

Struggling to fall asleep? Our privacy policy is here and our Ts & Cs are here.